Welcome to Nestify Shop’s FAQ! We’re here to help you create the perfect sanctuary for your feathered friends. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our bird-loving support team is always happy to help at [email protected].
About Our Products
What types of bird products do you offer?
We specialize in high-quality bird essentials to create the perfect backyard habitat. Our carefully curated selection includes:
- Bird Accessories (baths, perches, decorative elements)
- Durable Bird Feeders (including squirrel-proof designs)
- Nutritious Bird Food blends
- Handcrafted Bird Houses
Are your products safe for wild birds?
Absolutely! We’re as passionate about bird safety as you are. All our products:
- Use non-toxic materials and finishes
- Feature designs that prevent injury
- Include proper ventilation in houses
- Contain no harmful additives in food blends
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you:
- Track orders easily
- Save your favorite products
- Get faster checkout
- Receive special offers for bird lovers
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 days) to get your bird essentials to you promptly. If you need to make changes, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request before shipment.
Shipping & Delivery
What are my shipping options?
We offer two thoughtful shipping options to get your birding essentials to you:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving 10-15 days after dispatch – perfect when you need items before nesting season!
- Free Shipping: On orders over $50 via EMS, arriving 15-25 days after dispatch – ideal for stocking up on seasonal items.
Do you ship internationally?
Yes! We ship globally with some exceptions in parts of Asia and remote regions. During checkout, our system will automatically confirm if we can deliver to your location. If you have any doubts, feel free to email us at [email protected] before ordering.
How is my order packaged?
We take great care in packaging, just as birds take care building their nests:
- Eco-conscious materials (biodegradable whenever possible)
- Protective cushioning to prevent damage
- Secure wrapping for fragile items
- Minimal packaging to reduce waste
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for your convenience. All transactions are securely processed with encryption to protect your information.
Are there any additional fees or taxes?
The price you see is what you pay, with these exceptions:
- Standard shipping fee of $12.95 (unless your order qualifies for free shipping)
- Some locations may have applicable import duties or taxes, which would be your responsibility
Returns & Exchanges
What is your return policy?
We want you and your feathered friends to be completely happy. Our policy includes:
- 15-day return window from delivery date
- Items must be unused and in original condition
- Original packaging preferred (we understand if the birds got to it first!)
- Easy process – just email our support team to initiate
What happens to returned products?
We practice responsible restocking:
- Unopened food and undamaged items are restocked after inspection
- Feeders and houses are sanitized and donated to wildlife centers
- Damaged items are recycled whenever possible
Still have questions? Our nest experts are ready to help! Email us at [email protected] or write to us at:
Nestify Shop
3147 West Old Farmerton Road
Fayetteville, AR 72704 USA
Remember, every purchase supports bird conservation efforts. Happy birding! 🐦