Welcome to Nestify Shop! These Terms and Conditions (“Terms”) govern your use of our website www.nestifybirds.com and all purchases made through it. By accessing our site and making purchases, you agree to these Terms. Please read them carefully before proceeding.

Just as birds carefully build their nests, we’ve crafted these Terms to create a safe and enjoyable shopping experience for all our customers. If you have any questions, our customer service team is always ready to help at [email protected].

1. Our Shop and Products

1.1 About Nestify Shop

Nestify Shop is an online retailer specializing in premium bird supplies, including:

  • Bird accessories
  • Bird feeders
  • Bird food
  • Bird houses

1.2 Product Descriptions

We strive to provide accurate descriptions and images of all products. However, slight variations may occur in color or size due to monitor settings or natural materials used in production.

1.3 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate and complete information
  • Keep your login credentials secure
  • Notify us immediately of any unauthorized account activity

2.2 Acceptable Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Use automated systems to extract data without permission

3. Ordering and Payment

3.1 Placing Orders

By placing an order, you:

  • Agree to pay the full amount including shipping and any applicable taxes
  • Confirm that all provided information is accurate
  • Acknowledge that your order represents an offer to purchase which we may accept or decline

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted systems. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in US dollars and subject to change without notice. We verify prices as part of our order processing and will contact you if there’s any discrepancy from the advertised price.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship worldwide except parts of Asia and some remote regions. International customers may be responsible for customs fees.

4.4 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, please contact us. We’ll work with the carrier to locate your package.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receiving your order if:

  • The item is in original condition (unused, undamaged, with all tags attached)
  • It’s in the original packaging
  • You include proof of purchase

Exception: For health and safety reasons, we cannot accept returns on opened bird food products.

5.2 Return Process

To return an item:

  1. Email [email protected] within 15 days to request a return authorization
  2. Pack the item securely in original packaging
  3. Include your order number and reason for return
  4. Ship to: Nestify Shop Returns, 3147 West Old Farmington Road, Fayetteville, US 72704

5.3 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and process your return. Shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

7. Liability Limitations

7.1 Product Use

Our products are designed for bird care and related purposes. We’re not liable for any misuse or unintended use of our products.

7.2 Website Availability

We strive to keep our website available but aren’t liable for temporary outages or technical issues beyond our control.

7.3 General Liability

To the extent permitted by law, our liability is limited to the purchase price of the product in question. We’re not liable for indirect or consequential damages.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by the laws of the state of Arkansas, USA. Any disputes shall be resolved in the courts of Washington County, Arkansas.

11. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: [email protected]
  • Mail: Nestify Shop, 3147 West Old Farmington Road, Fayetteville, US 72704

Thank you for choosing Nestify Shop for your bird care needs! We’re committed to providing quality products and excellent service, just as birds are committed to caring for their nests.